Queens Birthday Weekend Hours - Saturday, Sunday & Monday 8am-3pm

Terms & Delivery

Packaging
All our delicious meals come frozen in dual ovenable CPET containers. These can be used in both the oven - electric or gas up to 200 Celsius - and microwave and are freezer safe.

They are packaged as follows:
Casseroles - covered in tinfoil. This should be left on if heating in the oven but removed and replaced with cling film if heating in the microwave.
Pies- covered with cling film. This should be removed if heating in the oven. Please note that we do not recommend heating of the pies in the microwave.
Pastas - Lasagne and Cannelloni can be heated in the oven or microwave. The Penne and Macaroni Cheese we would recommend be heated in the oven.
We recommend all our meals are defrosted before going in the oven or microwave. They should be placed on a baking tray in the oven. . When you have finished with the trays simply dispose of them or recycle them.

Ordering
You can place your order online at any time on this website or alternatively you can order via:

Telephone or Fax: 09 521 4041
Or via the contact form page

Occasionally due to unprecedented demand we may have run out of stock of the product you have ordered. We will always then contact you to see if there is anything else you would prefer or to defer delivery.

Delivery
Auckland
We currently deliver Tuesdays and Thursdays in Metropolitan Auckland (see map below). If you are unsure whether we deliver to your area please check with our store before proceeding with your order. Usually you can expect delivery between 2pm and 5pm.
We can also deliver (by telephone arrangement) any other week day as an urgent delivery for an additional charge.

If there is not going to be anyone home we suggest that you leave a chilly bin on your doorstep big enough to hold your order. If there are any special instructions for delivery (e.g. deliver to your next door neighbour) then please indicate these in the box provided on the order form.
For a non urgent delivery we would like to receive your order by 2pm two days before the expected delivery day.

Auckland Metro Shipping Area- Forbes Homemade Gourmet

National
Your order will be delivered via a refrigerated freight company. All frozen items will be packed in a polystyrene chilly bin to ensure good insulation and protection. These are reusable - ideal for picnics, chilling drinks etc. Unfortunately we are unable to deliver fragile items nationally.

We are unable to deliver frozen products to a rural address but we may be able to arrange delivery to your local post shop, service station, superette or other urban address. You may wish to discuss this with us before placing your order online.

Refund Policy and Guarantee
When you order goods from us, you can be sure of the quality and our service. If you have reasonable cause which means you are not absolutely thrilled with the quality of our product, simply notify us within 24 hours and we'll offer a replacement or a refund.
If you have any concerns, please contact us by
Phone/Fax: 09 521 4041
or via the contact form page


Security Policy and Guarantee
Personal Information
All information you supply to the website is maintained in strict confidentiality.

Credit Card Facility
Payments are handled by a reputable and secure payment gateway service. We guarantee Credit Card safety via SSL Encrypted Website Security. Your credit card details are secure as indicated by the security symbol.
All transactions are billed in New Zealand Dollars.

Bank Transactions
Payments are processed through a hosted payment solution facility that will accept Visa or Mastercard.